{"id":54,"date":"2017-09-14T16:35:14","date_gmt":"2017-09-14T16:35:14","guid":{"rendered":"https:\/\/www.turbotenant.com\/?page_id=54"},"modified":"2026-01-21T14:52:06","modified_gmt":"2026-01-21T21:52:06","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/www.turbotenant.com\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"54\" class=\"elementor elementor-54\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6876910 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6876910\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ce285f\" data-id=\"2ce285f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71e4c2c w-600 elementor-widget elementor-widget-heading\" data-id=\"71e4c2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked <span>Questions<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a16cc2 elementor-widget elementor-widget-text-editor\" data-id=\"6a16cc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">Have questions about TurboTenant? Here are answers to the most frequently asked questions we encounter. If you still don\u2019t find what you are looking for, click the banner in the bottom right-hand corner of the screen, and someone on our Colorado-based support team will get back to you as soon as we can.<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d7311b elementor-widget elementor-widget-text-editor\" data-id=\"1d7311b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"#general\">General Questions<\/a><\/li><li><a href=\"#pricing\">Pricing Questions<\/a><\/li><li><a href=\"#marketing\">Questions About Marketing Your Rental Property<\/a><\/li><li><a href=\"#rentalapps\">Rental Application Questions<\/a><\/li><li><a href=\"#mobileapp\">Mobile App Questions<\/a><\/li><li><a href=\"https:\/\/support.turbotenant.com\/en\/\" target=\"_blank\" rel=\"noopener\">Visit the Help Center<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a46986 elementor-widget elementor-widget-menu-anchor\" data-id=\"2a46986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"general\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1726150 elementor-widget elementor-widget-heading\" data-id=\"1726150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8909943 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8909943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0acc8b5 elementor-widget elementor-widget-heading\" data-id=\"0acc8b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is TurboTenant?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-141183a elementor-widget elementor-widget-text-editor\" data-id=\"141183a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>TurboTenant is an easy and free software platform for landlords and property managers to manage their rental properties.<\/strong> You can use <a href=\"https:\/\/www.turbotenant.com\/\">TurboTenant<\/a> to market your rental units, receive online rental applications, screen tenants, accept rent payments, and track expenses and maintenance requests.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b84e6b4 elementor-widget elementor-widget-heading\" data-id=\"b84e6b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Is TurboTenant a property listing website?  Can I search all available rentals on TurboTenant?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83f5e3e elementor-widget elementor-widget-text-editor\" data-id=\"83f5e3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>TurboTenant does not provide a general property or listing search on our website. If you are looking for a place to rent, all of our available properties for rent can be found on various third-party listing sites such as <a href=\"https:\/\/www.rent.com\/\">Rent.com<\/a> or <a href=\"https:\/\/www.apartments.com\/\">Apartments.com<\/a>. If you are interested in a specific TurboTenant property and a landlord has directed you to us, you can visit our <a href=\"https:\/\/renter.turbotenant.com\/listingsearch\">listing search page<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9640dd elementor-widget elementor-widget-heading\" data-id=\"f9640dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why should I use TurboTenant?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-295f256 elementor-widget elementor-widget-text-editor\" data-id=\"295f256\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Well, that\u2019s easy! TurboTenant helps with the entire rental process, starting when you have a vacancy. We provide free tools to market your rental property, allow you to receive online rental applications, easily screen tenants, and get their credit report and criminal background (backed by TransUnion \u2013 a major credit bureau) and more \u2013 all at no cost to the landlord or property manager. You get amazing enterprise-grade features for free. We also pride ourselves on providing free resources to help you become the best landlord you can be, from helping you spot&nbsp;<\/span><a href=\"https:\/\/www.turbotenant.com\/blog\/how-to-recognize-fake-pay-stubs\/\" target=\"_blank\">fake pay stubs<\/a><span style=\"font-weight: 400;\">&nbsp;to&nbsp;<\/span><a href=\"https:\/\/www.turbotenant.com\/blog\/landlord-communication-tips\/\" target=\"_blank\">improving your communication with tenants<\/a><span style=\"font-weight: 400;\">. A better question is: What landlord wouldn\u2019t want to use TurboTenant?<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d378be elementor-widget elementor-widget-heading\" data-id=\"5d378be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Can I still use TurboTenant if I only have a couple of units?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-839ba6f elementor-widget elementor-widget-text-editor\" data-id=\"839ba6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Of course! Most of our users have between 1 \u2013 50 units. Whether you manage one property or hundreds, TurboTenant streamlines the entire rental process, and it\u2019s free.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6086612 elementor-widget elementor-widget-heading\" data-id=\"6086612\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do I sign up for TurboTenant?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c646098 elementor-widget elementor-widget-text-editor\" data-id=\"c646098\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sign up for your free landlord account on\u00a0<a href=\"https:\/\/rental.turbotenant.com\/auth\/signup\">our sign-up page<\/a>, then you can immediately start using TurboTenant&#8217;s convenient features.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caab52e elementor-widget elementor-widget-heading\" data-id=\"caab52e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Where can I find the TurboTenant Help Center?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f4b22 elementor-widget elementor-widget-text-editor\" data-id=\"d3f4b22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/support.turbotenant.com\/hc\/en-us\">Click here for our Help Center and Knowledge Base<\/a>. You can read our online user guide, request and vote on new features, and submit a support ticket, all easily online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2371d0e elementor-widget elementor-widget-heading\" data-id=\"2371d0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do I contact TurboTenant?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b873274 elementor-widget elementor-widget-text-editor\" data-id=\"b873274\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/contact\/\">Click here for our\u00a0contact info page.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cccc725 elementor-widget elementor-widget-heading\" data-id=\"cccc725\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Is TurboTenant safe?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a25605 elementor-widget elementor-widget-text-editor\" data-id=\"0a25605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Here at TurboTenant, we are dedicated to protecting both our landlords and tenants from any potential rental housing scams. When it comes to online marketing, rent payments, and rental applications, a few measures we take to ensure your safety include:<\/p><ul><li aria-level=\"1\">Verify TurboTenant listings before marketing them online<\/li><li aria-level=\"1\">Utilize machine learning to help identify fraudulent listings<\/li><li aria-level=\"1\"><a href=\"https:\/\/www.turbotenant.com\/education\/webinars\/rental-fraud-and-scam-prevention\/\">Education<\/a> on rental housing scams and more<\/li><li aria-level=\"1\">Partner with industry leaders such as <a href=\"https:\/\/stripe.com\/docs\/security\/stripe?utm_campaign=User%20Engagement&amp;utm_source=hs_email&amp;utm_medium=email&amp;_hsenc=p2ANqtz--YaU5lEQuiJL8Ejvyl66dxMUIIpGmXFvSxzfcIHPRA-O5KBvpPRGnlQWbywv3P2S-kTelj\">Stripe<\/a> and<a href=\"https:\/\/plaid.com\/security\/\"> Plaid<\/a> to keep payment information private<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b33732a elementor-widget elementor-widget-heading\" data-id=\"b33732a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Where is TurboTenant based?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e995cc elementor-widget elementor-widget-text-editor\" data-id=\"7e995cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The TurboTenant headquarters resides in sunny Old Town Fort Collins, Colorado. Fun fact: We are on the same street Main Street Disneyland was modeled after. We also have some team members who work remotely, most in Colorado.<\/span><\/p><p>Interested in learning more? Check out our customers\u2019 experiences via our <a href=\"https:\/\/www.turbotenant.com\/reviews\/\">testimonials<\/a>!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29adb68 elementor-widget elementor-widget-menu-anchor\" data-id=\"29adb68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"pricing\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b0d34f elementor-widget elementor-widget-heading\" data-id=\"7b0d34f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pricing Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c12986 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9c12986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-672a4e5 elementor-widget elementor-widget-heading\" data-id=\"672a4e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Is it just a free trial? Does it cost anything to sign up or cancel?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba3bf6 elementor-widget elementor-widget-text-editor\" data-id=\"1ba3bf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This<span style=\"font-weight: 400;\"> is one of our top most frequently asked questions. TurboTenant\u2019s main suite of features is <em>free<\/em>, including rental marketing to dozens of sites, pre-screening questionnaires, online rental applications, tenant screening (covered by the tenant), lead management, and rent collection. Additional features like <\/span><b>state-specific leases<\/b><span style=\"font-weight: 400;\">&nbsp;are optional and incur a small fee. For more details, see our pricing <\/span><a href=\"https:\/\/www.turbotenant.com\/pricing\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c80ae9 elementor-widget elementor-widget-heading\" data-id=\"8c80ae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How does TurboTenant make money? Is there some sort of catch?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fbb204 elementor-widget elementor-widget-text-editor\" data-id=\"9fbb204\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A frequently asked question we hear a lot: \u2018Is there some sort of catch?\u2019 There\u2019s no catch! TurboTenant makes money by collecting and keeping the screening fee. Most landlords don\u2019t make any money off of screening fees (renters have to pay for the credit and criminal reports), but since we buy them in bulk, at a cheaper rate than the average landlord, we can make a little bit off each report.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfe1444 elementor-widget elementor-widget-heading\" data-id=\"cfe1444\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">When does the tenant pay the screening fee?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-823446a elementor-widget elementor-widget-text-editor\" data-id=\"823446a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Renters pay when they apply to the property \u2013 this allows you to receive all their information without having to coordinate payment at a later time. There is no additional fee to see their screening report, and there is no fee to send the invitations or communicate with prospective renters.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c11dc38 elementor-widget elementor-widget-menu-anchor\" data-id=\"c11dc38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"marketing\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-288bb78 elementor-widget elementor-widget-heading\" data-id=\"288bb78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions About Marketing Your Rental Property<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb2f65f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"eb2f65f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c56759f elementor-widget elementor-widget-heading\" data-id=\"c56759f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How does TurboTenant help me find a tenant?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66c1db0 elementor-widget elementor-widget-text-editor\" data-id=\"66c1db0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.turbotenant.com\/blog\/marketing-your-rental-property-to-get-the-best-tenants\/\">We send your listing out to dozens of the top rental listing websites<\/a> so you get calls right away. We also create a professional website and flyers for you to show off your rental properties. You and your renters will also love the simplicity of our online application.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a8f21d elementor-widget elementor-widget-heading\" data-id=\"4a8f21d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How long after I market my property online can I find it on the rental listing sites?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b98549 elementor-widget elementor-widget-text-editor\" data-id=\"2b98549\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Since we partner with <a href=\"https:\/\/www.turbotenant.com\/advertise-rental-property\/\">dozens of websites<\/a>, the time your listing will show up varies from a couple of hours to a couple of days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-634e693 elementor-widget elementor-widget-heading\" data-id=\"634e693\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What rental listing sites does TurboTenant post my property to?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae4ae02 elementor-widget elementor-widget-text-editor\" data-id=\"ae4ae02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You can find our <a href=\"https:\/\/support.turbotenant.com\/hc\/en-us\/articles\/218651047-Which-listing-websites-will-TurboTenant-use-to-post-my-vacancy-\">complete list of rental marketing sites here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb43d00 elementor-widget elementor-widget-menu-anchor\" data-id=\"eb43d00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"rentalapps\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c115c6 elementor-widget elementor-widget-heading\" data-id=\"1c115c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rental Application Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09c0481 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"09c0481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a322b6 elementor-widget elementor-widget-heading\" data-id=\"3a322b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What does the rental application look like?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6940b81 elementor-widget elementor-widget-text-editor\" data-id=\"6940b81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You can find <a href=\"https:\/\/support.turbotenant.com\/hc\/en-us\/articles\/218333658-What-does-the-renter-application-look-like-\"><span style=\"text-decoration: underline;\">details on our rental application here<\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74cb98b elementor-widget elementor-widget-heading\" data-id=\"74cb98b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Can I customize the rental application?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d27e719 elementor-widget elementor-widget-text-editor\" data-id=\"d27e719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">TurboTenant allows you to customize your rental application by adding up to four additional questions. You can add your questions in the Settings section of your account, and they will appear on the third page of the application in the Additional Questions section.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46d511e elementor-widget elementor-widget-menu-anchor\" data-id=\"46d511e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"mobileapp\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-997fb7b elementor-widget elementor-widget-heading\" data-id=\"997fb7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mobile App Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe51944 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fe51944\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da8a270 elementor-widget elementor-widget-heading\" data-id=\"da8a270\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Does TurboTenant have a mobile app?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bb1035 elementor-widget elementor-widget-text-editor\" data-id=\"2bb1035\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes! We launched the mobile app in November 2022. You can find the app in <a href=\"https:\/\/apps.apple.com\/us\/app\/turbotenant\/id1632249196\">the App Store<\/a> and on the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.turbotenant.owner\">Google Play Store<\/a>.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9141bd5 elementor-widget elementor-widget-heading\" data-id=\"9141bd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What can I do in the TurboTenant mobile app?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c85889d elementor-widget elementor-widget-text-editor\" data-id=\"c85889d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Currently, you can market your property, manage leads, pre-screen renters, invite a renter to apply, and request screening reports.<\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Access our full site to manage the rest of the rental process like customizing a <a class=\"wpil_keyword_link\" href=\"https:\/\/www.turbotenant.com\/rental-lease-agreement\/\"   title=\"lease agreement\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"256\">lease agreement<\/a>, collecting rent, and managing maintenance requests. On our full site, you can also manage tenants and expenses, and access 32 essential forms so you\u2019ll always know how to handle things by the book.\u00a0<\/span><\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">We are working on bringing you more from the full website experience into the mobile app. Stay tuned!\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2ac5fa elementor-widget elementor-widget-heading\" data-id=\"e2ac5fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">I\u2019m having issues with my app. What can I do?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fe6b07 elementor-widget elementor-widget-text-editor\" data-id=\"0fe6b07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure you\u2019re on the latest OS for your phone. We support a number of iPhone and Android devices and recent OS versions. Here\u2019s how you can check:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><a href=\"https:\/\/support.apple.com\/en-us\/HT204204\">Instructions for your iPhone<\/a>\u00a0<\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><a href=\"https:\/\/support.google.com\/android\/answer\/7680439?hl=en\">Instructions for your Android phone<\/a><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Make sure you\u2019re on the latest version of the mobile app. You can check by going to the Apple App Store or Google Play. If you want to make sure your mobile app automatically updates, follow the instructions linked below:<ul><li style=\"font-weight: 400;\" aria-level=\"2\"><a href=\"https:\/\/support.apple.com\/en-us\/HT202180\">iPhone automatic mobile app updates<\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><a href=\"https:\/\/support.google.com\/googleplay\/answer\/113412?hl=en\">Android automatic mobile app updates<\/a><\/li><\/ul><\/li><li aria-level=\"1\">Clear your cache. To do this, follow the instructions below:<br \/><ul><li aria-level=\"2\"><a href=\"https:\/\/support.apple.com\/guide\/iphone\/clear-your-cache-iphacc5f0202\/ios\">How to clear your cache on iPhone<\/a><\/li><li aria-level=\"2\"><a href=\"https:\/\/support.google.com\/accounts\/answer\/32050?hl=en&amp;co=GENIE.Platform%3DAndroid\">How to clear your cache on Android<\/a><\/li><\/ul><\/li><\/ol><p>Still having issues? Reach out to our support team at\u00a0<a href=\"mailto:support@turbotenant.com\">support@turbotenant.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-5aa7f72 grey-bg e-flex e-con-boxed e-con e-parent\" data-id=\"5aa7f72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cc9e6d elementor-widget elementor-widget-template\" data-id=\"8cc9e6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tt-template-wrapper tt-template-theme-white\" data-theme=\"white\"><div class=\"tt-template-content\">\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"50701\" class=\"elementor elementor-50701\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-301ea454 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"301ea454\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f1faae3\" data-id=\"4f1faae3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4095c67c w-600 elementor-widget elementor-widget-global elementor-global-9887 elementor-widget-heading\" data-id=\"4095c67c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Join the <span class=\"tt-blue w-800\">1 million+ independent landlords<\/span> who rely on TurboTenant to create welcoming rental experiences.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f68ac02 elementor-widget elementor-widget-text-editor\" data-id=\"f68ac02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">No tricks or trials to worry about. So what\u2019s the harm? Try it today!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-46d998a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46d998a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4ce16e24\" data-id=\"4ce16e24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75ca0356 elementor-align-right elementor-widget__width-auto elementor-widget elementor-widget-global elementor-global-9889 elementor-widget-button\" data-id=\"75ca0356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/rental.turbotenant.com\/auth\/signup\" id=\"btnhov\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Create My Free Account<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b73c378 elementor-widget__width-auto elementor-widget elementor-widget-global elementor-global-9890 elementor-widget-image\" data-id=\"7b73c378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"32\" height=\"25\" src=\"https:\/\/www.turbotenant.com\/wp-content\/uploads\/2021\/04\/lett-arrow.svg\" class=\"attachment-full size-full wp-image-8135\" alt=\"left-arrow\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Have questions about TurboTenant? Here are answers to the most frequently asked questions we encounter. If you still don\u2019t find what you are looking for, click the banner in the bottom right-hand corner of the screen, and someone on our Colorado-based support team will get back to you as soon as we [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-54","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Answers to Your Frequently Asked Questions About TurboTenant<\/title>\n<meta name=\"description\" content=\"Frequently asked questions about TurboTenant - an easy and free software for landlords to market rental properties, screen tenants, and...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.turbotenant.com\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions about TurboTenant - 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